Terms and Conditions for Man With Van Kingston upon Thames

These Terms and Conditions set out the basis on which Man With Van Kingston upon Thames provides removal, transport, delivery, collection and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to be fair, clear and practical, and they apply to all domestic and commercial jobs unless we agree otherwise in writing.

In these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer making the booking or receiving the service. The purpose of this page is to explain how a man with a van in Kingston upon Thames service is booked, what payment is required, how cancellations work, and how liability is handled. It also explains important rules on waste, unlawful items and legal compliance.

Our service may include loading and unloading, furniture transport, local or long-distance removals, single-item collection, or flexible van and man support. Unless a separate written agreement states otherwise, these terms apply to all bookings made with us. We recommend reading them carefully before confirming any job, as they form part of the contract between you and us.

1. Booking Process

To request a booking, you must provide accurate information about the items to be moved, the addresses involved, access conditions, floor levels, parking restrictions, timing requirements and any special handling needs. Quotes are based on the information you provide. If the job changes on arrival because the details were incomplete or inaccurate, the price, timing or vehicle requirements may need to be adjusted.

A booking is only confirmed once we accept your request and, where applicable, receive any deposit or written confirmation stated at the time of quotation. A verbal discussion, message exchange or online enquiry does not always create a binding booking unless we clearly confirm the appointment. We may refuse or decline a booking for operational reasons, safety concerns, or if the job falls outside the scope of our service.

You must ensure that an adult aged 18 or over is available at the collection and delivery points unless we have agreed otherwise. It is your responsibility to be present, or to appoint a representative with authority to make decisions on your behalf. Delays caused by your absence, missing keys, restricted access, incorrect addresses or inability to authorise work may result in waiting charges or rescheduling fees.

2. Service Scope and Customer Responsibilities

Our Kingston upon Thames man with a van service is intended for lawful transport and moving work. You must ensure that all goods handed to us are legal to carry, suitable for transport, and properly prepared. Fragile items should be packed securely, and disassembly or reassembly should only be requested where specifically agreed. Unless we expressly agree to do so, we do not accept responsibility for packing items, labelling boxes, or checking the contents of sealed containers.

You are responsible for ensuring that items can be loaded safely and legally. This includes arranging parking permissions where needed, obtaining building access permits, protecting floors or walls where appropriate, and making sure the route is clear for safe movement of goods. We reserve the right to refuse to carry out any task that we believe is unsafe, unlawful, or likely to cause damage to property, vehicles, or persons.

We may use subcontractors or additional operatives where necessary to complete the service efficiently. If so, the same standards of care and professionalism will apply. The exact team, vehicle type, and route may vary depending on scheduling, traffic, and job requirements. However, any variation will not materially reduce the service promised at the time of booking.

3. Payments and Charges

Prices may be quoted on an hourly basis, fixed-rate basis, or by reference to the volume, distance, labour required, or any combination of these factors. Unless agreed otherwise in writing, all prices are shown exclusive of any applicable taxes or additional charges. We may charge for waiting time, congestion, parking, ferry or toll costs, extra labour, and any unforeseen work requested by the customer during the job.

Payment is due in full at the time specified in the booking confirmation. In many cases, payment is required on completion of the service, but we may require a deposit, advance payment, or part-payment for larger or commercial jobs. We accept the payment methods notified at the time of booking. If payment is not made when due, we may suspend future services, charge recovery costs where lawful, and pursue unpaid sums through appropriate means.

If the job takes longer than planned because of circumstances outside our control, such as poor access, traffic delays, waiting for keys, additional items, or inaccurate descriptions of the work, then the final price may increase accordingly. Any estimate provided is based on the information supplied and should not be treated as a guarantee unless we state in writing that it is fixed.

4. Cancellations, Changes and Delays

You may request a cancellation or change to a booking by giving us reasonable notice. Where a deposit has been paid, whether it is refundable will depend on the timing of cancellation and any costs already incurred. If you cancel at short notice, especially on the day of the booking or after we have dispatched a vehicle, you may be charged a cancellation fee to cover our losses, including labour and travel costs.

We may reschedule or cancel a booking if unavoidable circumstances prevent us from attending, including vehicle breakdown, staff illness, severe weather, road closures, accidents, or other events beyond our reasonable control. If we do so, we will aim to offer an alternative time or date. We will not be liable for losses resulting from such events where they are outside our control, except where the law says otherwise.

If you are delayed, please tell us as soon as possible. We may allow a short grace period depending on the circumstances, but prolonged delays can affect other bookings. Where waiting is unavoidable, waiting charges may apply. If access is impossible or unsafe and the job cannot proceed, we may treat the appointment as a cancellation by you and charge accordingly.

5. Liability and Damage

We will take reasonable care when handling your goods, but liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, hidden defects, wear and tear, poor packaging, or damage caused by items being inherently fragile or unsuitable for transport. You should tell us in advance if any item is high-value, antique, delicate, irreplaceable, or requires specialist handling.

Where we are legally responsible for loss or damage caused by our negligence, our liability may be limited to the reasonable repair or replacement cost of the affected item, subject to evidence of value and subject to any contractual or statutory limits that apply. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

It is your responsibility to ensure that goods are adequately insured for their full value if required. Unless we have agreed in writing to provide specialist insurance cover, your own contents or goods-in-transit insurance should be arranged where appropriate. You should also remove money, jewellery, documents, data storage devices, and other valuable personal items before the move unless we specifically agree to handle them.

6. Waste, Disposal and Regulatory Compliance

Any removal or disposal work must comply with UK waste laws and local authority requirements. We only transport and dispose of waste when expressly agreed in advance and when the waste is lawful for us to carry. You must not ask us to collect or dispose of hazardous, controlled or prohibited materials unless we have confirmed in writing that we are licensed and equipped to do so.

Examples of restricted or prohibited waste may include asbestos, chemicals, gas cylinders, solvents, clinical waste, tyres, paint, electrical goods containing hazardous components, and materials contaminated by oil, mould or other dangerous substances. We may refuse any item that we reasonably believe cannot be transported or disposed of lawfully, safely or in accordance with applicable regulations.

If waste is included in the job, you remain responsible for ensuring that it is described accurately and segregated correctly. We may require proof that any waste transfer is lawful and may provide a waste transfer note or similar record where required. You must not present waste as ordinary goods or attempt to conceal prohibited items among lawful loads. If you do, you may be liable for all resulting costs, penalties and losses.

7. Insurance, Access and Site Conditions

We maintain appropriate business insurance for the services we provide, but the exact cover may vary depending on the type of work and the circumstances of the booking. Our insurance does not replace the need for you to insure your own goods. If you request work in difficult environments such as narrow stairwells, poor lighting, steep driveways, restricted parking areas or buildings with no lift access, you accept that additional care, time and charges may be necessary.

You must ensure that the property is safe for our team to enter and that no hidden hazards are present. This includes loose flooring, exposed wiring, unsafe structures, aggressive animals, or any condition that may place our staff at risk. We may suspend or terminate the job if we believe the environment is unsafe. In such cases, you may remain responsible for any costs already incurred.

Our team may decline to move items that are likely to cause injury, require specialist lifting equipment, or exceed safe manual handling limits. Any assistance we provide does not mean that we accept responsibility for unsafe lifting instructions given by the customer. We will act reasonably and professionally at all times, and we expect the same cooperation in return.

8. Complaints, Data and General Terms

If you believe there has been a problem with the service, you should notify us as soon as possible so that we can investigate. We may ask for photographs, item descriptions, proof of value, or other information that helps us assess the issue. This does not affect any statutory rights you may have under UK consumer law. Any claim should be made promptly and in good faith.

We will process personal data only as necessary to manage bookings, provide services, handle payments, and comply with legal obligations. Information provided by you may be retained for administrative, accounting or regulatory purposes. We will not sell your personal data. Where we use third-party providers to support our business, they must also handle data responsibly and in accordance with applicable law.

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in force. Failure by us to enforce any right or provision immediately does not mean we waive that right. Any variation to these terms must be agreed in writing by an authorised representative of the service provider.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, the payment, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules state otherwise.

Nothing in these terms is intended to remove or reduce your rights under applicable UK law. If any provision is inconsistent with statutory rights, the law will take precedence to the extent of that inconsistency. By proceeding with a booking for our man and van Kingston upon Thames service, you confirm that you have read, understood and accepted these terms in full.